Frequently Asked Questions: Updated 8/31/21
Will my ticket be automatically transferred to a virtual ticket, or will I receive a full refund? All TWIG honorees that have already registered will have their registration transfered to a virtual registration. All TWIG Dinner Guests will receive a full refund. If you have registered for Retail Food Service Innovation, GenNext, TWIG's Leadership Development Program, the Mentoring Breakfast, your registration will be rolled over to our virtual event. We will be in communication about next steps for these events as some dates are adjusting.
Do I have to do anything to receive transfer to virtual/receive my refund? You do not! Your registration will be automatically rolled over to our virtual event. Any refunds will be processed by September 17, 2021 and the refund released back to your original form of payment.
Note: All TWIG Guests will be refunded the cost of their dinner ticket.
I was looking forward to my gift bag. Will I still receive one? Yes! Our TWIG Gift Bag will be shipped directly to each winner. Be on the lookout for an email requesting your home (or preferred) address to receive your gift bag.
Are the dates for TWIG staying the same? Yes, the dates for TWIG will remain the same as they were anticipated to be for a live event, however if your registration included Retail Food Service Innovation, GenNext, TWIG's Leadership Development Program, and/or the Mentoring Breakfast some dates and times are shifting - you will receive an email in the coming weeks as we update those programs.